In my opinion, OnePlus is no longer acting in good faith

michaelmaguireSaturday at 13:47

 

Hello,

As I explained before, I don't have a Windows PC I can installed your tools on nor do I have any further time to devote to your faulty product.
I have already indicated this but you now appear to be ignoring my previous responses and it's beginning to feel to me as though you are acting in bad faith.

I have already:

1) provided a video of the problem in action ( https://www.youtube.com/watch?v=nIO0EFLlvqo )

2) attempted several firmware upgrades you have requested (documented in this ticket and now on a blog which I have published: http://oneplusoneproblems.blogspot.co.uk/ )

3) Taken hi res pictures of outside and inside of phone as you have requested ( http://oneplusoneproblems.blogspot.co.uk/ )

Your product is not fit for use.

If you wish to test the OnePlus One, RMA the product and perform whatever tests you need yourselves.

Are you refusing to refund or repair it? If so, I will have to appeal to the faulty goods provisions of the UK Sale of Goods Act 1979.

Regards,
Michael

OnePlus's "really understands" the situation but refuses to RMA

CS - Camaymayan, Jefflee Saturday at 20:08

 

Hi Michael,

Thank you for reaching out. We really understand the situation. Please remember that this is a step by step process, if in case the remote session won't help, the level 2 agents will determine whether you will be able to receive any replacements and warranties.

NOTICE:

Our Tech Support only accesses to the files/application on your PC that are necessary for troubleshooting. We do not and are unable to store, or disclose any information we have access to during this process. The whole process is done with the customer's presence, who has the right to terminate the process anytime during the process.

Hoping for your kind consideration and understanding.

Regards,
Jefflee