Hello, I'm glad to hear that you don't just have Windows support as previously indicated, but also Mac support.
However, that doesn't solve the problem that I've already devoted enough time to your product.
It's OK for you to ask for my help as a customer, but it's not acceptable for you to assume it or demand it, and refuse service unless I volunteer more of it.
You're now really taking me for granted as a Software Test Engineer.
I've already provided about 3 hours of my time for you, and as I've indicated, that's all I have right now.
If you insist, I'm willing to offer further help, but at standard London STE rates. From checking out jobsite, £550/day seems reasonable -- note this is less than my normal rate. The minimum billable unit will be a half day at a time.
If you're happy with that, please send an email address so we can arrange for invoicing.
Alternatively, if you don't wish to value my time for what's it's worth, then RMA the phone and have your own people spend their time fixing it.
Regards,
Michael
Michael