My insistence that the OnePlus One is not fit for use

michaelmaguire Wednesday at 19:29

 

Hi Jessa,

I'm sorry, but I feel like I've already expended enough time on this.
Also, I don't feel it would be appropriate for me to ask someone else to let me install SDKs so that you can remote into their computer.

A phone which can't be put in a pocket while 'on' for fear of it calling emergency services is simply not fit for use.

I feel like I have been very diligent so far in helping you with your defective product, and I'd like to be done right by now as a customer.

Please refund my money or supply a new OnePlus to try instead (on the chance that it's a one off hardware defect instead of a software issue).

Regards,
Michael

OnePlus insists on me finding a friend's PC on which I should install an SDK for remote debugging

Jessa Wednesday at 16:21

 

Hi Michael,

Thanks for getting in touch. I understand how frustrating it is of not being able to use your OnePlus phone and have to go through a remote session to resolve your issue. Many had the same reaction too. In the long run, numerous OnePlus owners found out that performing the remote session with Level 2 Tech support resolved their issue. Moreover, we will be more than happy to go over with you on the other options in case my recommendation does not work.

We understand as well that you may not be able to perform the steps since you do not have a computer, however, we would really appreciate if there is an available computer that you can work on, like a friend or relative's computer, and spare just a few minutes for the remote session. Our Level 2 Specialist will be able to completely resolve the issue on the device, so as to save your time as well in sending the device for repair. Our Level 2 Specialist will determine as well if the device needs to be replace or repair.

Please let us know if you have any concerns.
Regards,
Jessa