Jessa
Hi Michael,
Thanks for getting in touch. I understand how frustrating it is of not being able to use your OnePlus phone and have to go through a remote session to resolve your issue. Many had the same reaction too. In the long run, numerous OnePlus owners found out that performing the remote session with Level 2 Tech support resolved their issue. Moreover, we will be more than happy to go over with you on the other options in case my recommendation does not work.
We understand as well that you may not be able to perform the steps since you do not have a computer, however, we would really appreciate if there is an available computer that you can work on, like a friend or relative's computer, and spare just a few minutes for the remote session. Our Level 2 Specialist will be able to completely resolve the issue on the device, so as to save your time as well in sending the device for repair. Our Level 2 Specialist will determine as well if the device needs to be replace or repair.
Please let us know if you have any concerns.
Regards,
Jessa
Thanks for getting in touch. I understand how frustrating it is of not being able to use your OnePlus phone and have to go through a remote session to resolve your issue. Many had the same reaction too. In the long run, numerous OnePlus owners found out that performing the remote session with Level 2 Tech support resolved their issue. Moreover, we will be more than happy to go over with you on the other options in case my recommendation does not work.
We understand as well that you may not be able to perform the steps since you do not have a computer, however, we would really appreciate if there is an available computer that you can work on, like a friend or relative's computer, and spare just a few minutes for the remote session. Our Level 2 Specialist will be able to completely resolve the issue on the device, so as to save your time as well in sending the device for repair. Our Level 2 Specialist will determine as well if the device needs to be replace or repair.
Please let us know if you have any concerns.
Regards,
Jessa
