CS - Camaymayan, Jefflee
Hi Michael,
Thank you for reaching out. We really understand the situation. Please remember that this is a step by step process, if in case the remote session won't help, the level 2 agents will determine whether you will be able to receive any replacements and warranties.
NOTICE:
Our Tech Support only accesses to the files/application on your PC that are necessary for troubleshooting. We do not and are unable to store, or disclose any information we have access to during this process. The whole process is done with the customer's presence, who has the right to terminate the process anytime during the process.
Hoping for your kind consideration and understanding.
Regards,
Jefflee
Thank you for reaching out. We really understand the situation. Please remember that this is a step by step process, if in case the remote session won't help, the level 2 agents will determine whether you will be able to receive any replacements and warranties.
NOTICE:
Our Tech Support only accesses to the files/application on your PC that are necessary for troubleshooting. We do not and are unable to store, or disclose any information we have access to during this process. The whole process is done with the customer's presence, who has the right to terminate the process anytime during the process.
Hoping for your kind consideration and understanding.
Regards,
Jefflee
