OnePlus response: They want me to install SDKs on a Windows Machine and allow a remote debugging session

Jessa (OnePlus)

Jun 8, 06:02

Hi Michael,

Thank you for your quick response.

I understand the urgency of having your issue resolved and being able to use the phone again to its full potential. There will be a need to proceed with booking a remote session to resolve your issue. During the remote session, a Level 2 Tech Specialist will be sending certain files to be extracted together with the installation of certificates and drivers on your PC. There will be a need to tether your OnePlus 1 to your PC and through the remote session, patch fix/ flashing to another ROM may be performed. Furthermore, the process should approximately take up to an hour and you have the option to stop at any point in time.

Access the link below to book for your preferred remote session schedule and reply to this email with the date and time that you booked so it can duly noted.

http://oneplus.setmore.com – HongKong Time Zone
http://oneplustech.setmore.com – Eastern Time Zone

Before the remote session, it is necessary to back up your files from your OnePlus 1 and that the following files below have been download on your PC.Please note that we need WINDOWS MACHINE for this process. (Windows 7 & above)

Oxygen - https://s3.amazonaws.com/oneplussupport/oxygen-dlt.rar

CM - https://s3.amazonaws.com/oneplussupport/DLT-CM.rar

Certificates - https://s3.amazonaws.com/oneplussupport/qc.rar

USB Drivers -> https://developer.android.com/sdk/win-usb.html

Android SDK for Windows -> https://dl.google.com/android/adt/adt-bundle-windows-x86-20140702.zip

Android SDK for MAC -> https://dl.google.com/android/adt/adt-bundle-mac-x86_64-20140702.zip

ROM -> http://builds.cyngn.com/factory/bacon/cm-11.0-XNPH44S-bacon-signed-fastboot.zip

AFX -> https://drive.google.com/file/d/0BwVwtv1me2AqTndRZ2RYbDQzNG8/view?usp=sharing

NOTICE:
Our Tech Support only accesses to the files/application on your PC that are necessary for troubleshooting. We do not and are unable to store, or disclose any information we have access to during this process. The whole process is done with the customer's presence, who has the right to terminate the process anytime during the process.

Regards,
Jessa