Leo (OnePlus)May 8, 04:50Hi Michael,Thank you for your prompt response. I will now forward your issue to the concerned department.Best Regards,
Leo
works from my phone and my laptop:Can you try again, and let me know if you're having a problem viewing
YouTube videos?Cheers,
Michael
Received: by 10.28.62.80 with HTTP; Tue, 5 May 2015 09:45:40 -0700 (PDT)
Received: by 10.28.62.80 with HTTP; Tue, 5 May 2015 09:45:40 -0700 (PDT)
In-Reply-To: <XZVCVB0Z_5548de048c87e_26543f8f9fecd31c4871e2_sprut@ zendesk.com>
References: <XZVCVB0Z@zendesk.com>
<XZVCVB0Z_5548de048c87e_26543f8f9fecd31c4871e2_sprut@ zendesk.com>
Date: Tue, 5 May 2015 17:45:40 +0100
Delivered-To: michael.maguire@gmail.com
Message-ID: <CAEYw0YFOpEmDMbxGqCNiJEnfz05jEt1uNb0CDcpAqe8iLzY2PQ@mail. gmail.com>
Subject: Re: [OnePlus] Re: My phone appears to have a hardware or software
bug. How can I return it?
From: Michael Maguire <michael.maguire@gmail.com>
To: OnePlus <support@oneplus.net>
Content-Type: multipart/alternative; boundary=001a114424b69dcfaa05155868bf --001a114424b69dcfaa05155868bf
Content-Type: text/plain; charset=UTF-8Hi Leo,I've uploaded the video to YouTube.com for you, and tested that the link
works from my phone and my laptop:Can you try again, and let me know if you're having a problem viewing
YouTube videos?Cheers,
MichaelOn 5 May 2015 16:13, "Leo (OnePlus)" <support@oneplus.net> wrote:> ##- Please type your reply above this line -##
>
> Your request (298135) has been updated. To add additional comments, reply
> to this email with your message typed above this line.
Friday, 8 May 2015
Fun times with OnePlus email reply gateway not working, but at least OnePlus can now view YouTube
Tuesday, 5 May 2015
Fun times with OnePlus not being able to view my YouTube video
Leo (OnePlus)May 5, 23:13Hi Michael,Sorry for the inconvenience. We are having some errors when opening the video, may I request to please re-send it or upload the video on your Google Drive or Dropbox and just send us the link.Best Regards,
Leo
Initial report to OnePlus customer support
Request received: My phone appears to have a hardware or software bug. How can I return it?
System (OnePlus) <support@oneplus.net>
May 5
to Michael
##- Please type your reply above this line -##
Your request has been received and is being reviewed by our support staff. Please note that due to the large amount of support tickets we're handling, response may be slower than usual. If your issue may be something common, please check out our knowledge base at http://oneplus.net/support or our forums at http://forums.oneplus.net – where you might find your question already answered.
Should you solve your problem by yourself please log in to your ticket overview at https://oneplustech.zendesk.com/ and close your ticket.
Thank you for your patience!
To add additional comments, you can reply to this email directly.
-----
Michael Maguire
May 5, 18:04
Recently, my OnePlus One has started to misbehave when I try to bring it out of the lock screen. It appears to press buttons along the right side of the screen all by itself. I've uploaded a video of this behaviour here:
https://youtu.be/nIO0EFLlvqo
Note that it started doing it while I still had KitKat. I did a factory reset but it still occurred. I was then prompted recently to upgrade to Lollipop, which I did. The problem persisted, even after a factory reset again.
Perhaps there's something wrong with the touch screen?
Regards,
Michael
Monday, 4 May 2015
Decryption unsuccessful errors
As a general best practice for my personal data, I wanted to encrypt my phone, but ran into problems with this several times.
Saturday, 2 May 2015
My OnePlus One has started misbehaving
Sometimes in the lock screen random buttons just start pressing themselves.
Started happening with KitKat. A factory reset and an upgrade to Android 5.0 Lollipop didn't help.
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