Suggestion from OnePlus tech support to try a patch

Jhan (OnePlus)
   
May 12
       
to michaelmaguire
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Jhan    

Jhan (OnePlus)

May 12, 16:25

Hello michael,

Thank you for getting in touch.We apologize for the inconvenience caused to you.

Please try this software patch as this may fix the issue for you.

All you need to do is to download the zip file from the link below and extract it, after extracting please open the "README.pdf" and follow the instructions.

PLEASE NOTE :- IT WILL DELETE ALL YOUR PHONE'S DATA> PLEASE BACK UP YOUR PHONE'S DATA

https://s3.amazonaws.com/oneplussupport/ONEPLUS+ONE-FIX-Windows.zip

Please note that this patch is not applied for accessories or physical damage issues. Also this will only work on Windows computer.
Let us know if it fix the issue.

Best regards,
Jhaniece